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Noticeboard

Our Practice List is Full.  We are unable to register any new Patients at this time

CHRISTMAS & NEW YEAR 

WE ARE CLOSED MONDAY 25TH & TUESDAY 26TH DECEMBER.  WE WILL RE-OPEN WEDNESDAY 27TH DECEMBER. 

WE ARE CLOSED MONDAY 1ST JANUARY 2018 & TUESDAY 2ND JANUARY 2018, WE WILL RE-OPEN WEDNESDAY 3RD JANUARY 2018.

FOR MEDICAL EMERGENCIES ONLY TELEPHONE NHS 24 ON 111

ON BEHALF OF THE DOCTORS AND STAFF WE WISH YOU A HAPPY CHRISTMAS, HEALTH AND HAPPINESS IN 2018!

We are open on Wednesday Mornings at 7am

The Practie List Is full, therefore we are not taking on any new Patient registrations

The Surgery is closed every Wednesday 12.30 to 1.30pm for Staff Training

CHILDRENS FLU VACCINES ARE NOW IN.... PLEASE TELEPHONE TO BOOK APPOINTMENTS

FLU VACCINE CLINICS CAN NOW BE BOOKED.... IF YOU ARE OVER 65 YEARS, ON DISEASE REGISTER PLEASE MAKE AN APPOINTMENT FOR YOUR VACCINE.....

We have moved... we are now located at 2 Duke Street, Edinburgh, EH6 8HQ, for more information see latest news.      

When the surgery is closed - For medical advice dial 111 or in an emergency dial 999

The Emergency Surgery is only for use by patients who are  already registered with the Practice

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available by clicking here or from reception.

Complains Form

NHS Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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