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Noticeboard

 PLEASE DO NOT TRY TO BOOK AN APPOINTMENT THROUGH THIS WEBSITE. 

THE LINK FOR BOOKING/CANCELLING/APPOINTMENTS IS https://myvisiononline.co.uk/vpp/login.jsp   . You will be asked to register, you can do this by coming into the surgery, completing a form and supplying proof of ID and address.  This is for your own security

Data Protection - Please make sure we have your up to date contact details, mobile/home phone numbers, email address etc and you are happy to be contacted by them


 

We are open at 7am on Wednesdays

The Surgery is closed every Wednesday 12.30 to 1.30pm for Staff Training

When the surgery is closed - For medical advice dial 111 or in an emergency dial 999

The Emergency Surgery is only for use by patients who are  already registered with the Practice

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available by clicking here or from reception.

Complains Form

NHS Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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